01
What payment methods do you accept?
We accept payments by credit card (Visa, Mastercard, etc.), PayPal and other secure payment methods.
02
Can I change or cancel my order after placing it?
Once your order is confirmed, we cannot guarantee changes. Contact us promptly at info@sanelix.com to see what's possible.
03
What are the delivery times?
Our delivery times are generally 5-10 working days depending on location.
04
How do I track my order?
Once your order has shipped, you will receive an email with a tracking number.
05
Can I return a product?
Yes, you have 14 days after receipt to return an item under certain conditions. See our Return Policy for more information.
06
How can I get a refund?
Once your return has been validated, we will refund you within 30 days using the original payment method.
07
How do I maintain my products?
Care instructions are available on the product sheet or included in the packaging.
08
How can I contact you?
You can contact us by email at info@sanelix.com or via our contact form.
Still have questions? contact us.
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