Return Policy

Last updated: 01-01-2025

At Glowzyshop , your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. Return period

  • You have 14 days after receiving your order to request a return.
  • After this period, no returns will be accepted.

2. Return conditions

  • Items must be unused and in their original packaging .
  • Opened, damaged or used products are not eligible for return.
  • Items sold or on sale are not refundable .

3. Return procedure

  1. Contact us at support@glowzyshop.com with your order number and the reason for the return.
  2. Once your request is approved, we will provide you with the return address.
  3. Return the item in its original packaging.

4. Return costs

  • Return costs are the responsibility of the customer, except in the event of an error on our part or a defective product.
  • Glowzyshop does not cover any loss or damage incurred during return.

5. Refunds

  • Once the item is returned and inspected, you will receive a confirmation email.
  • If the return is approved, the refund will be issued via the original payment method within 5 to 10 business days.
  • Initial delivery charges are non-refundable.

6. Exchanges

7. Non-refundable items

  • Gift cards
  • Personalized products
  • Promotional items

8. Contact

For any questions regarding returns, please contact us: 📧 Email: support@glowzyshop.com