Return Policy
Last updated: 01-01-2025
Return policy
At Sanelix , your satisfaction is our priority. If you are not completely satisfied with your purchase, we accept returns under certain conditions.
1. Return period
You have 14 days from the date of receipt to return an item.
2. Return conditions
To be eligible for a return, your item must:
✅ Be in its original condition (unused, undamaged).
✅ Be in its original packaging with all accessories provided.
✅ Have proof of purchase (order number).
⚠️ The following items cannot be returned :
- Hygiene and wellness products open.
- Gift cards.
- Products on sale (except manufacturing defects).
3. Return procedure
- Contact our customer service at info@sanelix.com , specifying your order number and the reason for the return.
- Wait for our confirmation and receive return instructions.
- Send the package to the address indicated.
- After receipt and inspection, we will inform you of the approval or refusal of the refund.
4. Reimbursement
- Once your return is approved, a refund will be issued to the original payment method within 30 days .
- Return costs are the responsibility of the customer, except in the event of an error on our part.
5. Exchanges
If you wish to exchange a product, please contact us before returning the item.